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Do i must provide notice to my current provider? Do i must offer notice to my present provider?
Do i must provide notice to my present provider? Do i have to offer notice to my current provider?
Yes, we don’t would like them to help keep payment you! Once you’ve an install date them know you want to cancel your services from us, give your old provider a quick call to let. Many request 14 to 31 times’ notice, you connected before your old services are switched off so we should be able to get.
Do you really install most of the services at the time that is same? Would you install all of the services during the exact same time?
Would you install most of the services in the exact same time? Can you install most of the services in the time that is same?
We do certainly! Because we possess our whole system – unlike plenty of other providers – we are in a position to have got all your services ready to go from the day that is same.
More concerns More questions
More concerns More questions
The length of time does the installation just simply take?
In most cases, you are asked by us to allow around a couple of hours, however in many cases we accomplish it much sooner.
Do i must signal when it comes to gear?
Yes, however, if you’re maybe maybe perhaps not available, some body aged 18 or higher can alternatively.
Let’s say We have difficulty with QuickStart self-installation?
We now have a passionate group to troubleshoot and make suggestions through each step associated with process for the set-up. If it is maybe not effective we shall deliver an engineer off to you at the earliest opportunity, totally free.
Will you need to dig my garden up or driveway?
This will depend on your own home. If Virgin Media services have already been set up formerly, chances are that individuals won’t need certainly to. If you don’t, we might have to do a little quantity of searching so that you can bring our community to you personally.
If you’re not sure, we are able to arrange a pre-install engineer visit to take a look and talk about the process ahead of time.
My driveway has provided access, performs this matter?
Yes, we’re going to require you to offer us with a few of the neighbors’ details (name, target, telephone number and current email address) so we will get authorization from their store in case we have to do a little digging.
Do you want to need certainly to drill through the walls of my home?
If Virgin Media solutions have actuallyn’t been installed into the property before, we may need to do smaller amounts of drilling to be able to feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do i want a satellite meal in the home?
No, all our services fall our cable that is special means your television does not get disrupted by inclement weather.
I’ve had Virgin before nevertheless the cable happens to be cut, is an issue?
Perhaps perhaps maybe Not after all – it just means you won’t be able to make use of our QuickStart self-install solution. We’ll arrange for just one of y our designers in the future and set every thing up for you personally alternatively.
Simply Simply Click and Collect Click and Collect
Simply Simply Simply Click and Collect Click and Collect
What size will the container be?
With respect to the bundle you’ve plumped for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger compared to a shoebox.
The length of time do i must pick my package up through the collection point?
You’ll have actually 10 calendar times from your own selected collection date to choose up your QuickStart that is snazzy pack.
Just What do i must bring beside me to choose up my package?
You’ll need certainly to bring the e-mail and/or SMS message you received XMatch login that features your collection code. You will have to take some type of ID, such as for instance your passport or driver’s license. If another person is collecting in your stead, they will require the ID of the individual whom ordered it.